Artificial Intelligence

Intelligence that moves care forward

AI has changed the world of healthcare. One thing that stays the same is NextGen Healthcare's mission to simplify the care process with the most intelligent, purpose-built solutions available. We are expanding what is possible, utilizing the best of both AI and intelligent automation to maximize efficiency for all practices.

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Our Principles on AI

Technology empowering humanity in healthcare

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Healthcare is human

We utilize the best in AI and intelligent automation to eliminate the clerical noise that disrupts the clinical. Physicians and staff deserve more time to provide the human element that makes care possible.

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Maintain data safety

The safety of health and payment data remains at the forefront of our solution development. Bringing the power of tools that can learn from data provided to it while ensuring its safety is our top priority.

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Be deliberate in AI use

With such high potential, it is paramount that AI use be managed deliberately and with care, ensuring all uses follow best practices. This is crucial to our ethical approach to using this powerful technology.

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Navigate inherent bias

AI algorithms are largely products of the datasets that inform them. These can develop natural biases without deliberate human curation. We ensure our uses of AI solutions work to benefit every community and group.

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Benefit the healthcare frontline

With healthcare worker shortages affecting countless practices, our goal is to provide current and future workers with the innovative tools to make their jobs better and help them provide better care.

One-AI-powered platform for the entire care journey

From first contact to lifelong care, our AI-powered platform maximizes efficiency at every stage of the care journey. Combining advanced AI with intelligent automation, a true Closed Loop™ Experience enhances outcomes and deepens relationships for both patients and providers.


It minimizes documentation and streamlines workflows, empowers individuals to actively participate in their health, and ensures that you maintain the revenue integrity needed to grow and thrive. Smarter. More efficient. Stronger connections. That’s better healthcare.

AI & Intelligent Automation

Elevating every stage of the care journey

Increasing Access

How care begins is crucial to the success of the overall journey. The key to a healthy beginning is intelligent, seamless, entry points. Interactive voice response, call deflection, automated waitlist, convenient self-scheduling, and AI-powered customer service agents ensure every patient begins their care journey with you right, with reduced burden to staff.

Optimizing Intake

A patient's time in-office is incredibly valuable for both them and the practice. Automated digital intake forms drastically reduce the time a patient spends in office. Patients complete intake forms ahead of their visit through secure omnichannel communication methods while remaining documents such as IDs and insurance cards can be scanned and updated with AI.

Revolutionizing Visits

Clerical work should never get in the way of the patient and the provider. AI provides summaries of patient charts ahead of their appointment while voice-activated ambient listening transforms the visit into a structured SOAP note, even making suggestions for ICD10s, medications, and lab orders. Save up to 2.5 hours a day, right from the palm of your hand.

Enhancing Care Coordination

A successful care journey has to extend beyond the initial visit, enabling the patient to remain engaged with their care long-term. Automations to post care actions such as generating follow-up messages, delivering education materials, and managing referrals reduce attrition and increase long-term patient health.
 

Elevating Health Management

Produce better healthcare outcomes for all with better ongoing care management. Automated e-statements, convenient digital payment methods, and intelligent automated claims, denial, and appeals management all help maintain care past the patient visit, strengthening the patient-provider relationship and reducing unnecessary lapses in care and hospital visits. 
 
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Solution

The New UI is No UI™

NextGen® Ambient Assist transforms natural patient-provider conversations on mobile devices into temporary transcripts, generating structured SOAP notes. AI-powered mobile technology:

  • Automatically places notes in the patient's NextGen Enterprise EHR chart, pending provider review
  • Save providers up to 2.5 hours a day
  • Eases existing charting with relevant suggestions for ICD-10s, medications, and orders
  • Can trigger powerful macros for favorited templates with key phrases
  • Generates encompassing patient summaries

Ambient Assist has allowed me to be more efficient in clinic. I'm able to just focus on the patient. I find I'm more mentally present. I'm not worried about taking notes. From that standpoint, I think that makes me a better doctor.

Keith M. Nord, MD

Sports Orthopedics & Spine

One of the biggest improvements we’ve seen over the past seven years is not only the automation of many processes but also having access to real-time data. This helps our staff make the most appropriate clinical decisions on behalf of the client.

Joey Zepeda

Director of Operations

Arizona Youth & Family Services

Our providers no longer spend time after hours to finish charts. We’ve seen an increase in visits and quicker month-end closing. It’s not hyperbole to state that the NextGen Mobile implementation is the best EHR decision we have made.

Ryan Geiler

Advanced Clinical Applications and Analytics Coordinator

Community Medical Center

Our Blog

NextGen Healthcare and AI

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Reclaiming Time for What Matters Most: How Clinical Efficiency Drives Better Care and Happier Providers
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2025 and Beyond: Proactive Healthcare Cybersecurity for Today’s Threat Landscape
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The New UI is No UI™: How AI is Transforming the EHR and Other Core Solutions
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FAQs

Get Clarity on What AI Means for Your Practice

From documentation to patient experience, explore how NextGen Healthcare’s innovations are designed to solve real challenges without adding complexity.

Yes, Ambient AI can generate accurate SOAP notes from patient-provider conversations using ambient listening and natural language processing, though clinical validation and oversight are essential for reliability.

NextGen Ambient Assist uses AI to reduce clinician burnout by automating documentation, minimizing after-hours charting, and allowing more patient interaction. This improves efficiency, reduces stress, and supports better work-life balance for providers.

NextGen’s use of AI follows HIPAA-compliant measures to ensure patient data privacy and security while using AI. These include encryption, secure storage, access controls, patient consent, and audit trails. This ensures safe, compliant use of clinical conversations.

NextGen Charge Review Rules Engine combines intelligent automation (IA) with custom, specialty-specific rules to review and correct charge data from your EHR before passing it to your practice management (PM) system.

NextGen Ambient Assist uses AI to passively listen during clinical visits, understand provider-patient conversations, and automatically create encounter documentation like SOAP notes, eliminating the need for manual typing.

Yes, NextGen® Mobile Pro with Ambient Assist AI uses predictive analytics and large language models (LLMs) to interpret clinical conversations and identify patterns and then suggest actions, improve outcomes, enhance documentation, and support decision-making.