Patient Access

Support staff. Improve patient access to care.

Improve access to your practice with self-scheduling, smart waitlists, referral management, IVR, and chatbot solutions—all powered by intelligent automation and seamlessly integrated into the NextGen Closed Loop Patient & Practice Experience.

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Benefits of NextGen Patient Engage powered by Luma

Fill schedules and increase revenue

Open slots to help patients get in for the care they need while filling your schedule.

Provide 24/7 access

Offer patients convenient and continuous access to appointments, bills, and health information.

Save time for staff

When patients can self-schedule, staff spend less time managing appointments over the phone.

Decrease phone volume

Ease staff workloads with reduced front-desk call volume and interruptions.

Reduce no-shows

Allow patients to easily cancel and modify their appointments online.

Improve patient convenience

With web and text-based scheduling, patients can conveniently and easily schedule with you.

The NextGen Closed Loop Patient & Practice Experience

Patient Self Scheduling Software, woman searching on a laptop

Convenient Self-Scheduling

Patients select the appointments that work best for them via a convenient online platform. With Self-Scheduling patients can schedule care when it is convenient to them and staff no longer need to juggle scheduling calls.

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Patient Self Scheduling Software, image of a man using a phone to schedule an appointment

Automated, actionable reminders

With NextGen Patient Engage powered by Luma, automated reminders integrate with the schedule and prompt patients to confirm, cancel, or reschedule their appointments.

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Patient Self Scheduling Software, image of a mom holding baby and using phone to access LUMA

Smart Waitlist & Rebooking

Patients are able to sign up for a Smart Waitlist if preferred dates and times are taken. Upon cancellation, the waitlist automatically offers that slot to people on the waitlist, while Smart Rebooking offers patients canceling the option to reschedule.

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Patient Self Scheduling Software, image of tablet on table to schedule an appointment

Reputation management

Let good reviews from Google propel your practices online visibility. Online reputation and visibility management tools help showcase information and positive reviews, boosting discovery and encouraging patients to schedule appointments.

Patient Self Scheduling Software, image of a elder gentleman using tab to easily schedule an appointment

IVR, call deflections, and chat bots

Interactive voice response (IVR) systems, call deflections, and chatbots are another way that automation helps complete the scheduling process in a way that is convenient for both the practice and the patients.

Explore the benefits

How can the NextGen Closed Loop Patient Experience help your practice?

See how you can benefit.

Annual patient visits

50,000

Average reimbursement per encounter

$100

$500

Missed appointments (%)

10%

30%

Additional reimbursement per year

Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

It reduces our missed opportunities as an organization because we are no longer dependent on a human to manually fill a cancelled appointment. With Luma, the system does it for us, and we don't even have to think about it.

Laura Baynard

COO

Shasta Community Health Center