Managed Services

Elevate your organization with managed services

Managed services optimization packages streamline operations, enhance patient care, and ensure the efficient utilization of EHR and practice management systems. These packages are comprehensive service offerings designed to maximize the benefits derived from your healthcare technology.

Upgrade services

Make system upgrades a breeze

Upgrade services help practices stay current with the latest advancements in their software and systems. These services offer expertise, project management, cost predictability, and knowledge transfer to ensure successful upgrades and that healthcare providers can deliver care without interruption.

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Application services

Learn to optimize your technology

Application services are essential for optimizing technology investments, improving patient care, and staying current with industry best practices. These services include access to NextGen Healthcare best practices, expert application support, product usage assessment and streamlining, and template review and customization.

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PROACTIVE ENVIRONMENT ANALYSIS

Monitor and ensure ideal operations

Proactive environment analysis for practices is a vital aspect of ensuring the smooth and efficient operation of healthcare IT systems. This approach involves test and production environment oversight, a root cause focus, and monthly testing and reporting for alignment compliance.

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Training Services

Fully equip employees

Technology training services harness the full potential of your NextGen Healthcare investments. A well-designed training program, including complete end-user training, delta feature training, customized eLearning syllabi, ongoing touch points, and training roadmaps, can be a strategic asset for practices.

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Product Highlights

Advantages of NextGen Managed Services

Streamlined operations

Managed services optimization packages are tailored to meet the specific needs and goals of each healthcare organization. Service providers work closely with the organization to configure and customize the EHR system to align with their clinical and administrative processes.

Cost control

Managed services optimization packages are designed to control costs by preventing expensive system downtime, minimizing inefficiencies, and reducing the need for additional IT resources.

Data management & security

Rest assured with comprehensive data backup, recovery plans, and security enhancements built to protect sensitive patient information from breaches and data loss.

Full EHR & PM utilization

Regular software updates and upgrades ensure the organization is always using the latest and most secure version of NextGen’s software. Optimization packages include periodic performance assessments and adjustments to maintain optimal system speed and responsiveness.

Scalability

As healthcare organizations grow or change, their EHR needs may evolve. Managed services packages are scalable to accommodate changing requirements, ensuring that the EHR system remains aligned with organizational objectives.

User training and support

Employees receive a comprehensive training program that utilizes Delta feature training, customized eLearning syllabi, roadmaps, and ongoing training touchpoints to maintain staff skill levels.

We chose NextGen Healthcare initially because they offered a platform of services that were unparalleled at the time and continue to be so today. We have consistently been approached by other EHRs and other services, but they don't have the ability to offer the innovation that we found with NextGen.

Chandler Blakely

Chief Financial Officer

Ocoee Regional Health Corporation

Our long-standing, collaborative partnership with NextGen Healthcare has enabled us to scale our operations and add new functionality at our own pace. Leveraging NextGen Healthcare’s fully integrated platform enables our practices to be as efficient as possible.

Nicholas Glaser

Vice President

Mednax

NextGen Healthcare as a partner has been critical for our organization—for the efficiencies and capabilities that enable quality patient care. Their professional services team has been crucial in helping my team.

Emad Quadri

Manager of Database Administration and Operations

Pediatrix Medical Group

The results speak for themselves

Our solutions have garnered many accolades, but we’re most proud of improving the lives of patients and providers. We continue to develop innovations that help make healthcare better for everyone.

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