Patient Self-Scheduling

Provide simple & continuous access to care

Reduce phone volume, patient wait times, and staff fatigue with a highly configurable, real-time online scheduling solution that increases patient satisfaction and practice success.

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A grandmother scheduling a healthcare appointment on her smartphone with her granddaughter

Get people engaged in their health

NextGen Patient Experience Platform — A Virtual Front Door to your Practice

Learn how an integrated patient experience platform can help people become more engaged in their healthcare. User-friendly technology supports the clinical and financial outcomes practices need to stay competitive and thrive.

Benefits of NextGen Self-Scheduling powered by Luma

Fill schedules and increase revenue

Open slots to help patients get in for the care they need while filling your schedule.

Provide 24/7 access

Offer convenience and continuous appointment access for your patients.

Save time for staff

When patients can self-schedule, staff spend less time managing appointments over the phone.

Decrease phone volume

Ease staff workloads with reduced front-desk call volume and interruptions.

Reduce no-shows

Allow patients to easily cancel and modify their appointments online.

Improve patient convenience

With web and text-based scheduling, patients can conveniently and easily schedule with your practice.

Explore the benefits

How can a closed loop experience help your practice?

Annual patient visits

50,000

Average reimbursement per encounter

$100

$500

Missed appointments (%)

10%

30%

Additional reimbursement per year

Total hours saved per year

This calculator is for informational purposes only. Results are estimates based on provided information and may not reflect actual outcomes. Use these estimates as a guide to assess potential return on investment.

Product Highlights

Advantages of NextGen Self-Scheduling powered by Luma

Integrated text/web scheduling

NextGen Self-Scheduling enables patients to schedule care on their own time using text & web, no login required. This rules-based scheduling solution integrates directly with the appointment book in NextGen Enterprise PM.

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Seamless cancellation management

If a patient responds to a reminder that they can no longer make the appointment, an option to reschedule and quickly choose a new time is automatically sent.

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Convenient referral engagement

Interactive notifications inform patients when they've been referred to your practice. Automatic notifications also allow patients to book an appointment and provide real-time confirmation. This add-on module is a significant time-saver for your staff that also keeps providers in the loop at every step.

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Expanded scheduling options

Let new and returning patients schedule from your Google My Business profile with this add-on module.

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Simple waitlist capabilities

Patients can easily sign-up on a waitlist to get an appointment sooner. The Smart Waitlist for NextGen Self-Scheduling automatically notifies patients when there’s an appointment time available. (This is an add-on module.)

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Automated, actionable reminders

With NextGen Patient Engage powered by Luma, automated reminders integrate with the schedule and prompt patients to confirm, cancel, or reschedule their appointments. (This is an add-on module.)

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We've seen an increase in our overall kept appointments and a decrease in unfilled appointment slots. Luma is doing the work behind the scenes for us.

Laura Baynard

COO

Shasta Community Health Center